We're here for you — every step of the way.
Whether you're having technical issues, need help navigating the site, or just have questions, the GirlChat Support Team is here to help. This space is built on trust, and we want to make sure you always feel heard, safe, and supported.
Trouble logging in?
Profile not saving?
Chat not loading?
➡️ Check our Quick Fix Guide for step-by-step help with common tech glitches. If you're still stuck, send us a message at support@girlchat.com — we usually respond within 24 hours.
Your safety is our top priority. Please report:
Harassment or bullying
Inappropriate content
Fake accounts or suspicious behavior
You can:
Use the “Report” button next to any message or profile
Or contact our Safety Team directly at safe@girlchat.com
We take all reports seriously and act quickly.
Want to:
Know what info we store?
Change your privacy settings?
Delete your account or data?
Head over to our Privacy Center, or contact us at privacy@girlchat.com. Your data = your choice.
Click "Forgot Password?" on the login page. If that doesn't work, email us — we’ll get you back in.
Go to Settings → Profile, where you can update your display name, age group, bio, or profile photo.
Absolutely. You can choose a nickname and limit what others see in your settings. We want you to feel comfortable.
While GirlChat is a community, not a counseling service, we care deeply about your mental well-being. If you're going through something tough and need real help:
Here are a few amazing resources:
7 Cups – Free emotional support
Crisis Text Line – Text HOME to 741741
Befrienders Worldwide – Support around the world
And remember: you're not alone. We're glad you're here. 💜
General Support: support@girlchat.com
Safety Team: safe@girlchat.com
Privacy
Requests: privacy@girlchat.com
We aim to respond within 24–48 hours (excluding weekends and holidays). 💌
If you’ve got feedback, suggestions, or even a little love to share, we’d love to hear from you.
Thank you for being part of the GirlChat community.